Privacy Policy

Mpact Roofing (“we,” “us,” or “our”) operates the website www.mpactroofing.com (the “Site”). We are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

By using our Site or submitting a quote request, contact form, or any other inquiry, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

When you submit a quote request, contact form, or call request through our Site, we may collect the following personal information:

• Name — your first and/or last name
• Phone number — to contact you about your roofing inquiry
• Email address — to send you a quote, follow up, or respond to your question
• Property address or service area — if provided, to confirm we serve your location
• Message content — any details about your roofing project or question you choose to share

Information Collected Automatically

When you visit our Site, certain information may be collected automatically by our website platform and third-party analytics tools, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on the Site
• Referring website or search query
• Device type (desktop, mobile, tablet)

This information is collected using cookies and similar tracking technologies and is used in aggregate form to understand how visitors use our Site.

Cookies

Our Site uses cookies — small text files stored on your device — to improve your browsing experience and gather analytics data. You may adjust your browser settings to refuse cookies, though some features of the Site may not function as intended if you do so.

2. How We Use Your Information

We use the personal information you provide solely for legitimate business purposes, including:

• Responding to your quote requests, questions, or service inquiries
• Scheduling estimates, inspections, or roofing services
• Following up on open inquiries or active projects
• Sending you information you have requested about our services
• Improving the content and functionality of our website
• Complying with applicable legal obligations

We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors (such as our website platform, email service provider, or CRM software) who assist us in operating our business. These parties are contractually required to keep your information confidential and use it only to provide services on our behalf.
• Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of Mpact Roofing, our customers, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. If you would like us to delete your information, please contact us using the details at the end of this policy and we will respond within a reasonable timeframe.

5. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Third-Party Links

Our Site may contain links to third-party websites, including review platforms, manufacturer certification pages, or financing partners. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

7. Children’s Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through our Site, please contact us so we can promptly delete it.

8. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below. We do not discriminate against individuals who exercise their privacy rights.

Texas residents: Under the Texas Data Privacy and Security Act (TDPSA), you may have additional rights regarding your personal data. To submit a privacy request, please contact us directly.

9. Text Messaging (SMS) Privacy

MPACT Roofing operates an internal SMS notification system used solely to alert MPACT Roofing employees when a visitor submits a contact form on this website. Mobile phone numbers used in this program belong to MPACT Roofing employees, who have provided express written consent to receive these messages through a signed internal consent form.

No customer phone numbers are enrolled in this SMS program, and no customer is texted as part of this program. Information submitted through the website contact form (such as name, phone number, and email address) is used to generate the internal alert and is not sold, rented, or shared with third parties for their own marketing purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties for purposes unrelated to providing the messaging service itself, including for marketing or promotional purposes, except as required to operate the underlying SMS platform (e.g., our messaging service provider, Twilio).

Employees enrolled in this program may opt out at any time by replying STOP to any message or by notifying management directly. For questions about this program or our data practices generally, contact info@mpactroofing.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our Site after any changes constitutes your acceptance of the updated policy.